How we work
Predictable, in writing, without surprises
You are hiring someone in a country whose administration you do not know, often without meeting them first. The way to earn that is to be explicit about everything: what happens, in what order, at what cost, and what falls outside the engagement.
The engagement
Four steps
- 01
First conversation
A call of thirty to sixty minutes, at no charge and with no obligation. You describe what you are planning; we ask the questions that usually turn out to matter. At the end of it you get an honest answer on whether this is something we can help with — and if it is not, a suggestion of who can.
A clear yes or no, and a shared understanding of the problem.
- 02
Written scope
Before any work starts, you receive a short document setting out the objective, what we will do, what we will explicitly not do, who else needs to be involved, the fee and how it is calculated, and the expected timeline. It is deliberately short enough to read properly.
A scope document you approve before anything is billed.
- 03
Execution
We run the work with one named point of contact throughout — no handovers between account managers. You get written status updates at agreed intervals, and you hear from us immediately if something changes the timeline or the cost, rather than at the end.
Progress you can follow without having to ask.
- 04
Handover or continuation
Engagements end properly. You receive the documentation, the contacts, and a written summary of the position, so that your own people or your next adviser can take over without starting again. If you would rather we stayed, the engagement converts to a standing local representation arrangement.
Either a clean handover or a continuing arrangement — your choice, not a default.
Principles
How we behave when it is inconvenient
We say when we are not the right answer
If your problem is legal rather than administrative, or if the market assessment points to not proceeding, that is what you will be told. A short engagement that ends in an honest recommendation is worth more to us than a long one that ends badly.
We do not work outside our competence
Legal advice, accounting and certified translation are performed by licensed professionals. We coordinate them; we do not stand in for them.
Conflicts are declared before they are a problem
If we already act for someone whose interests run against yours, or if there is any other reason we cannot be impartial in a matter, you are told before the engagement starts, and we decline it.
Confidentiality is the default
What you are planning is not discussed outside the engagement, including the fact that you are planning it. Written confidentiality undertakings are available on request and we sign yours if you prefer it.
Engagement models
Three ways to work together
Fixed fee for a defined scope
Used for market orientation and establishment coordination, where the work has a clear beginning and end. You know the total before you commit. If the scope changes, the fee is renegotiated in writing before the additional work starts — not added to the invoice afterwards.
Monthly retainer
Used for local representation, where the work is continuous but the volume varies. A fixed monthly fee covering an agreed level of activity, reviewed periodically against what is actually happening. Notice periods are short in both directions.
Hourly
Used for advisory work that does not fit either of the above, and for one-off questions. Billed against a written record of the time spent.
Fees depend on scope, and are quoted for each engagement rather than published as a rate card — a market assessment for a single product line and a full establishment project are not comparable. You will always have the figure in writing before work starts.
Third-party costs — notary and court fees, official charges, certified translation, travel outside Osijek — are passed on at cost against documentation, and estimated in advance in the scope document.
Practical
Working with us
- Working languages
- Croatian and English
- Based in
- Osijek, working across Croatia
- Response time
- Enquiries answered within two working days
- Meetings
- Video call, or in person in Croatia
- Invoicing
- In euro, by bank transfer
The first step is a conversation.
No charge, no obligation, and no follow-up sequence if it turns out we are not what you need.